Uber Has Your Ratings - Are You a 5-Star Customer?

Hi all!

Everyone should be very familiar with Uber now as a top car service industry. Some people hate them while others swear they are the best company to use when you want to get somewhere and not drive.  They have made a pretty big impact on our society and for taxi services - who actually wish they didn't exist and taxis were still the only car service around. 

But,  Uber is here to stay - for a while I would think. When we ask for an Uber driver to pick us up we have the ability to rate them as well as seeing what others have rated certain drivers. But guess what? Those Uber drivers are rating us too and it's not public for us to see. Uber has also mentioned that if customers get ratings that are one or two stars numerous times they could potentially be banned from using the app again!!

Does this make people think twice about calling Uber? What if you call them one night when you have had a little to much to drink and you want to start a conversation with your driver, but they are not really in the talking mood? Is that a bad rating for you? What if your driver is an a bad mood and just hands out bad rating to customers? Is the customer not allowed to know how this driver is actually rating them? 

Even if Uber doesn't suspend a customer from using their app, drivers can pick and choose who they want to pick up according to their rating score. A co-worker and friend of mine actually went through the wrath of Uber. When trying to get a driver to pick him up at his apartment, he could see there were a few around, but none accepting to pick him up. Finally, after nailing down a drive he was informed that his rating score was low because he is to slow to come out when the uber driver get to his apartment. To Slow????? My friend was actually pretty insulted with that comment and the fact that he got a low rating because he took an extra minute to come outside as the driver was arriving. Safe to say he is probably going to be using their competitor, Lyft.

Apparently, you can find out your rating score but you need to provide your phone number and email associated with your account. NPR wrote about this back in July so more customers are aware of what they are in store for if they have a low rating score from their Uber driver.

Choose wisely!

Until next time,
Nicole